Terms & Conditions

1. The service

ZippGo facilitates ordering products from partner businesses and delivering them to you via our couriers. Products are prepared by the partner businesses, which are responsible for their quality and contents.

Service hours, coverage zones and business availability are shown in the app and may change without prior notice.

2. Your account

To order you need an account with accurate details (name, phone number, address). You are responsible for keeping your credentials safe and for any activity carried out through your account.

Misuse of the platform (fake orders, promotion abuse, abusive behaviour towards couriers or businesses) may lead to your account being restricted or closed.

3. Orders and acceptance

An order is considered accepted only once confirmed by the platform and the business. Prices, delivery fees and any other applicable fees are shown clearly before you complete the order.

Prices may include a service fee, a small-order fee or night pricing, each shown separately in the order summary before payment.

4. Payment

You can pay in cash to the courier, or — where enabled — online by bank card (Visa/Mastercard) through the secure payment page of our partner bank. Card details are entered only on the bank's secure page; ZippGo never sees or stores them.

For card payments, the transaction amount is the total shown in your order summary. After every successful card payment you receive an email confirmation with the transaction details.

For orders paid by card, the courier collects no cash on delivery.

5. Delivery

The delivery time shown is an estimate and can be affected by weather, traffic and how busy businesses are. Please provide an accurate address and stay reachable on the number provided.

If the courier cannot reach you at the given address within a reasonable time, the order may be cancelled and the refund policy rules may apply.

6. Cancellations and refunds

The full rules for cancellations, returns and refunds — including refunds of card payments — are set out in the Refund Policy, which forms part of these terms.

7. Liability

ZippGo is responsible for the delivery service. The preparing business is responsible for product quality and composition; however, you can raise any complaint with us and we will pursue its resolution with the business.

Nothing in these terms limits your statutory consumer rights under the applicable law of Kosovo.

8. Changes to these terms

These terms may be updated. The current version is always published on this page with its update date; continuing to use the platform after changes means you accept them.

9. Contact

For any questions about these terms contact us at support@zippgo.uk or through the help section in the app.